Leadership Story Talks | Jerome & Julienne Discuss Moments That Matter Artwork

Narativ Leadership Story Talks

Leadership Story Talks is a podcast hosted by Jerome Deroy, CEO of Narativ, and Julienne Ryan, business author, communication and HR specialist, and frequent Narativ training contributor.In each episode, Jerome and Jules discuss the practices that engage, motivate, develop, retain, and attract people to businesses, whether these are your customers or your employees. Their principles and tools are based on real world stories that leverage listening and storytelling to become a better leader and management professional.

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Narativ Leadership Story Talks

Leadership Story Talks | Jerome & Julienne Discuss Moments That Matter

June 08, 2026 • Narativ Inc

0:00 | 10:21

“People remember moments more than processes.”

In this debrief episode of Leadership Story Talks, we reflect on our conversation with Chris Dyer and explore why the moments leaders choose to acknowledge can have such a lasting impact on culture, trust, and employee engagement.

Jerome Deroy and Julienne Ryan unpack Chris’s idea that employees rarely remember the day-to-day processes or meetings—but they do remember the moments when leaders paused, noticed their work, and made them feel valued. The conversation explores how acknowledgment, storytelling, and values-based leadership shape whether people feel connected to an organization… or eventually choose to leave it.

This episode also dives into the role storytelling plays in making organizational values visible—not just written on a wall or website, but embodied through real actions and real people.

You’ll Hear

Why leaders need to intentionally “mark the moment” instead of immediately moving on to the next task
How acknowledgment and respect can directly impact employee retention
Why people remember experiences and human moments more than systems or processes
The connection between storytelling and making organizational values visible
How stories build trust internally and externally
Why values only matter when leaders actively recognize and celebrate them
Julienne’s insight on the danger of “commoditizing relationships” at work
Jerome’s reflection on how storytelling helps organizations attract people aligned with their values

Resources & Links

🎧 Listen to our full conversation with Chris Dyer:
Moments That Matter with Chris Dyer

Here's a link to the LISTENING LAB

Narativ’s online course in partnership with New Mexico State University Global Campus:
Lead With Your Story (self-paced, on-demand course)
Podcast listeners get 25% off - Use code NARATIV → Register Here

Learn more about how to leverage Narativ’s storytelling method for your pitch and sales team: Download our free e-book, or you’re welcome to schedule a free 15-minute call with Jerome.

Please join our mailing list to stay updated on all our latest episodes and events.

EMAIL Jerome@narativ.com
LINKEDIN https://www.linkedin.com/company/narativ-inc
TWITTER @narativ

Buy Julienne’s book here