Leadership Story Talks | Leading with Hospitality with Taylor Scott Artwork

Narativ Leadership Story Talks

Leadership Story Talks is a podcast hosted by Jerome Deroy, CEO of Narativ, and Julienne Ryan, business author, communication and HR specialist, and frequent Narativ training contributor.In each episode, Jerome and Jules discuss the practices that engage, motivate, develop, retain, and attract people to businesses, whether these are your customers or your employees. Their principles and tools are based on real world stories that leverage listening and storytelling to become a better leader and management professional.

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Narativ Leadership Story Talks

Leadership Story Talks | Leading with Hospitality with Taylor Scott

April 28, 2025 • Narativ Inc

Jerome and Julienne sat down with Taylor Scott—author, keynote speaker, and founder of Lead With Hospitality. Taylor brings over two decades of leadership experience from the hospitality and entertainment industries and shares how a moment at the beginning of his career planted the seeds for his leadership philosophy rooted in making people feel welcome, comfortable, and important.

Key Takeaways

Great leadership is rooted in humanness, not hierarchy.
Emotional connection precedes effective management - which means leading with empathy.
Simple plans, from feeding your team to learning someone’s name, can radically shift culture.
Organizational values to guide hiring, onboarding, and retention strategies.
Vulnerability in leadership builds trust.

Taylor's links LinkedIn Instagram Website

Books

References

The Happiness Hypothesis by Jonathan Haidt
Switch: How to Change Things When Change is Hard by Chip & Dan Heath
The Power of Moments by Chip & Dan Heath
The Fred Factor by Mark Sanborn
Leadership Development Workshops and Edutainment Facilitation Training available at LeadWithHospitality.com
Support Relief Efforts:
- Maui Strong Fund – Hawaii Community Foundation
- American Red Cross Disaster Relief

FREE ~ Action plans from both Lead With Hospitality and the upcoming Give Hospitality

Narativ’s online course in partnership with New Mexico State University Global Campus:
Lead With Your Story (self-paced, on-demand course)
Podcast listeners get 25% off - Use code NARATIV → Register Here

Learn more about how to leverage Narativ’s storytelling method for your pitch and sales team: Download our free e-book, or you’re welcome to schedule a free 15-minute call with Jerome.

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EMAIL Jerome@narativ.com
LINKEDIN https://www.linkedin.com/company/narativ-inc
TWITTER @narativ

Buy Julienne’s book here